Refund policy

 

At Jaiman Toys, we want you to love what you ordered. If something isn’t right, please let us know.

Non-Returnable Items

All purchases are non-returnable unless we made an error or the goods are faulty.

 

Initiating Returns

Jaiman Toys provides an option of returning any products purchased within 24 hours of its receipt in the following conditions:

 

  • A product cannot be returned once it has been used, worn out or torn/damaged. Please ensure that the product is in original condition and unused. You need to return the product with all the price tags, original packing, labels and invoice.
  • At times, the outer packaging may appear to be damaged, but the actual product is just fine in most of such cases. Jaiman Toys doesn’t take any liability for the damage of packaging. Get in touch with us anytime by email :- info@jaimantoys.com or through whatsapp on +91 9898747688 / +91 9773576001 ,within 24 hours of delivery of the product, in case the product arrives damaged.
  • To initiate an exchange or return, please call or WhatsApp us on +91 9773576001 or email us at info@jaimantoys.com. Once your request is approved, the item will be picked up within 2-3 working days by our courier partner.

 

Processing Refunds

Once the product is received at our warehouse, your exchange or return request will be processed. All refunds are made directly to the original mode of payment

 

Defective Product

In case, you get a defective or damaged product from our side, we will return or replace it.  Please pursue the following process for returning an item purchased from Jaiman Toys.

  • Call us at +91 9899747688 and provide your Order details with your Order-ID number.
  • Our customer care executive will confirm about your return request ASAP.
  • The customer care executive will inform you about the product returning process.
  •  .

 

Incorrect Product

Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Jaiman Toys shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

 

Discounted Product

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

 

Cancellations

Once an order has been shipped, it cannot be cancelled.

If an order hasn’t been shipped, please go to your account page, then go to your orders section. Once in the orders page, click on the Request Cancellation button to request cancelation of the order. 

** Orders will be fulfilled as per availability.

** No refund option will be available due to any price change at any time.

 

Jaiman Toys reserves the right to cancel orders without prior intimation.