Help Centre
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Everything about your orders, plus expert answers for every hobby we love.
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Orders, delivery & returns
Orders & Payments 5 questions
How do I place an order on Jaiman Toys?
Browse our collections, select your favourite products, add them to your cart and proceed to checkout. Enter your delivery details, choose an available payment method and place your order. You will receive an order confirmation once your order is successfully placed.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible with your order number if you need to make a change or request cancellation. Orders can only be cancelled before dispatch under our current cancellation policy. Changes to the delivery address may not be possible once an order has been dispatched.
Which payment methods do you accept?
Available payment options are displayed at checkout. Some payment methods or offers may have additional conditions. For example, coupon orders may require prepaid payment and may not qualify for Cash on Delivery.
Will I receive a GST invoice?
An order invoice is provided for your purchase. If you require a GST invoice with specific billing details, please contact our team and share your order number and invoice requirements.
Why did my Cash on Delivery option disappear?
Some offers and coupon codes require prepaid payment. If you apply a coupon that excludes Cash on Delivery, the COD option may no longer be available at checkout.
Shipping & Delivery 7 questions
Do you deliver across India?
Yes, Jaiman Toys ships to serviceable locations across India. Delivery availability and charges depend on your address, the product and the shipping options available at checkout.
How long will my order take to arrive?
Orders are generally processed within one business day after payment confirmation. Estimated delivery timelines are:
- Delhi NCR: 1–2 business days
- North India: 3–4 business days
- Rest of India: 4–5 business days
- Remote locations: 5–8 business days
- Large or oversized products: generally 7–10 business days
How much does shipping cost?
Eligible orders above ₹2,000 qualify for free shipping unless a product or offer states otherwise. For other orders, applicable shipping charges are calculated at checkout.
How can I track my order?
Once your order is dispatched, tracking details will be shared through the available communication channels. You can also visit account.jaimantoys.com/orders to check your order status.
Why have I received multiple shipments for one order?
Some orders may be dispatched in separate shipments depending on product availability and warehouse arrangements. If your order has multiple tracking numbers, please check each shipment's status.
What if my delivery is delayed?
Delivery may occasionally be delayed because of courier operations, weather, public holidays or other unforeseen circumstances. If your tracking status has not changed for an extended period, contact our support team with your order number.
Can I change my delivery address after ordering?
Please contact us immediately if you notice an address error. Address changes may be possible before dispatch but cannot be guaranteed once the order has been handed over to the courier.
Product Authenticity & Quality 4 questions
Are the products sold by Jaiman Toys genuine?
We aim to offer genuine products sourced through our established supplier and distribution network. If you have a question about a particular brand, product or its packaging, please contact us before ordering.
Are the products suitable for children of all ages?
Not necessarily. Products have different age recommendations, features and intended uses. Please check the age guidance and safety information on the individual product page, especially for small parts, electronic toys and collectible models.
Are diecast cars and action figures toys or collectibles?
Our range includes both play-oriented products and collector-focused models. Some items are designed primarily for display and may contain delicate parts. Please check the product description, scale, materials and age recommendation before purchasing.
Will the product look exactly like the pictures?
We aim to display products accurately. However, minor differences in colour, photography, packaging revisions or manufacturer presentation may occur. For model cars, figures and collectibles, please review the product specifications and images carefully.
Returns, Replacements & Refunds 6 questions
What is your return policy?
Return eligibility depends on the product category and the conditions stated in our Returns Policy and on the applicable product page. Please check these terms before ordering, particularly for collectibles, festival products, swimming pools and other excluded categories.
Can I return a product if I change my mind?
Some eligible products may be returned subject to the applicable policy, condition requirements and return shipping charges. Products specifically marked non-returnable or excluded under the policy cannot be returned simply because you have changed your mind.
What should I do if I receive a damaged, defective or incorrect product?
Contact us promptly at jaimantoys@gmail.com or WhatsApp +91 9773576001. Include your order number, a description of the issue and clear photographs of the item and packaging. For certain collectible claims, a continuous, unedited unboxing video from the sealed parcel opening may be required under our policy.
Do I need to record an unboxing video?
For specified claims involving collectibles, missing items or transit damage, our policy may require an unedited, continuous unboxing video showing the sealed parcel, shipping label, packaging and product. We recommend recording your parcel opening carefully, especially for collector-grade items.
How long does a refund take?
Refunds are processed after the applicable return is received and inspected and the claim is approved. The processing timeline depends on the type of return and the conditions of the Returns Policy. Approved refunds are issued to the original payment method, subject to the applicable terms.
Can I return a Hot Wheels or other diecast collectible?
Certain diecast collectibles, including Hot Wheels products, are excluded from returns or exchanges under our current policy. Please read the specific product's return terms before placing your order. If an item arrives damaged, defective or incorrect, contact our team with the evidence required under the policy.
Collectibles, LEGO & Hobby Products 5 questions
How do I choose the correct diecast scale?
The scale indicates the model's size relative to the real vehicle. For example, a 1:64 model is much smaller than a 1:18 model. Approximate lengths vary by the size of the real vehicle, so check the individual listing for dimensions and product details.
Are all diecast models suitable for children to play with?
No. Some diecast models are intended primarily for adult collectors and may contain small or delicate parts. Always check the manufacturer's age recommendation and the product description.
Are LEGO sets suitable for every age group?
LEGO sets have specific age recommendations based on their complexity and components. Please check the age guidance, piece count and product details before choosing a set.
Do you sell limited-edition or collector-grade models?
Our catalogue includes a range of collectible models and hobby products. Availability varies by brand, release and stock. Check the product page for current availability and specifications.
Will a sold-out product be restocked?
Restocks depend on the brand, supplier availability and demand. You can check our website for new arrivals and restocked products or contact us about a particular item. We cannot guarantee a restock date unless one has been confirmed.
Store Pickup & Contact 3 questions
Can I collect my online order from your Delhi store?
Store pickup is available for eligible products and orders. Please check whether pickup is offered on the product page or at checkout and wait for confirmation before visiting to collect your order.
Where is the Jaiman Toys store located?
Our physical store is at Shop No. 38, Aurobindo Place Market, Hauz Khas, New Delhi – 110016. Please check our contact page for current opening information before visiting.
How can I contact Jaiman Toys?
For order, delivery and general product enquiries:
- Email: jaimantoys@gmail.com
- WhatsApp: +91 9773576001
- Website: jaimantoys.com/pages/get-in-touch
Wholesale & Business Enquiries 2 questions
Do you accept wholesale or bulk orders?
For wholesale, bulk purchase or distribution enquiries, please contact our team with the product categories, brands, quantities and delivery location you are interested in. Availability and commercial terms depend on the products and order requirements.
Can I enquire about a product before placing an order?
Absolutely. If you need help understanding a product's specifications, scale, age recommendation, availability or suitability as a gift, contact our team and share the product link. We'll help you with the information available to us.
Hobby guides by category
LEGO FAQs 18 questions
Before you buy
Is this an original LEGO set?
We aim to offer genuine products sourced through our established supplier and distribution network, and LEGO sets come in sealed retail boxes. Some sets are parallel imports, which is stated on the product page. If you have a question about a specific set or its packaging, please contact us before ordering.
How do I choose the right set for an age?
Every LEGO box shows a recommended age, such as 4+, 6+, 9+ or 18+. The number reflects build difficulty, not safety alone. DUPLO is designed for toddlers (1½+), while 18+ sets are detailed display models for adult builders.
What does the piece count tell me?
The piece count gives you an idea of the size and build time. Small sets under 300 pieces usually take under an hour, while sets with 1,000+ pieces can take several hours or a few sessions.
What is the difference between LEGO themes?
Each theme has its own style. City and Friends are play sets for kids, Technic uses gears and functions, Speed Champions are buildable cars, Creator 3-in-1 sets build three models, and Icons, Ideas, Architecture, Art and Botanicals are display sets for adults.
Is LEGO compatible with my older LEGO bricks?
Yes. LEGO bricks made today connect with LEGO bricks from decades ago. DUPLO bricks also connect on top of standard LEGO bricks.
Does the set need batteries or an app?
Most sets don't. Powered sets, such as some Technic and LEGO Education kits, need batteries or an app. When a set needs them, it's mentioned on the box and in the product details.
Are the decorations stickers or printed?
It varies by set. Some sets use printed pieces and others include a sticker sheet that you apply while building. The instructions show where each sticker goes.
Rare, retired & new sets
What does 'retired' mean?
LEGO produces most sets for a limited time, usually one to three years. Once a set is retired, LEGO stops making it, so stock becomes limited and prices can rise.
Will an out-of-stock set come back?
If the set is still in LEGO's current range, we try to restock it. Retired sets may not return once our stock runs out.
Do you sell upcoming sets?
Yes, check our Lego-Upcoming collection. Availability depends on the official India launch and stock allocation.
What are Collectible Minifigures?
Collectible Minifigure packs contain one minifigure from a series. Some series come in sealed blind packs, so the character inside may be a surprise unless the listing says otherwise.
Building & parts
Are instructions included?
Yes, printed instructions are in the box. You can also find digital instructions for most sets in the free LEGO Builder app or on LEGO's website.
Why are the bags numbered?
Large sets are split into numbered bags that match the steps in the instructions. Open bag 1 first and continue in order. It makes building much easier.
I have extra small pieces left over. Is that a mistake?
No. LEGO adds spare small pieces on purpose because they are easy to lose.
What if a piece is missing or broken?
First check all the bags and the spare pieces, because tiny parts often hide in the box. If a piece is still missing, contact us with your order number and the set number. LEGO also runs an official replacement-parts service on its website.
How do I clean LEGO bricks?
Wash bricks by hand in lukewarm water (below 40°C) with a mild soap and let them air dry. Don't use a dishwasher, washing machine or hot water, because heat can warp bricks. Wipe printed and stickered parts gently with a damp cloth.
Box & condition
Will the box be in perfect condition?
We pack LEGO sets carefully. Boxes can still pick up small dents or scuffs in transit, which don't affect the set inside. If you collect sealed boxes and need mint condition, contact us before ordering.
Do you sell LEGO Education sets for schools?
Yes. We stock LEGO Education kits for classrooms and STEM labs. For school or bulk orders, contact us for a quotation.
Model Train FAQs 14 questions
Getting started
What's the difference between a toy train and a hobby-grade model train?
Hobby-grade trains are track-powered scale models with realistic detail, built for layouts and collectors. They run on metal rails powered by a controller, unlike battery or musical toy trains.
What do I need to get started?
A starter set is the easiest way to begin. It usually includes a locomotive, a few wagons or coaches, an oval of track and a power controller. You can extend it later with more track, points and rolling stock.
Is a model train suitable for children?
Hobby-grade trains are designed for teens and adults, or for younger children with adult supervision. They have small parts and run on electricity. Check the age rating on the box.
Scale & gauge
What do HO, OO, N and Z mean?
These are standard model railway scales. HO is 1:87 (the most popular worldwide), OO is 1:76 (common in the UK), N is 1:160 and Z is 1:220. Smaller scales fit bigger layouts in less space.
Can HO and OO run on the same track?
Yes. HO and OO use the same track gauge (16.5 mm), so they run on the same rails. OO models are slightly larger, so they can look out of proportion next to HO models.
Is ALPHALINE HO scale?
Yes. Our in-house ALPHALINE trains are HO scale (1:87).
Track & power
What is DC and DCC?
DC (analogue) controls the whole track with one controller, so all locomotives on it move together. DCC (digital) uses a decoder inside each locomotive, so you can run several trains independently on the same track.
Can a DC locomotive run on a DCC layout?
Not reliably. A DC locomotive needs a DCC decoder fitted to run on a DCC system. Many locomotives are 'DCC ready', meaning a decoder can be plugged in.
Are tracks from different brands compatible?
Most two-rail track in the same scale shares the same gauge, but rail height (such as Code 100 or Code 83), joiners and curve geometry can differ, so you may need adapter track. Märklin uses a three-rail AC system that isn't compatible with two-rail DC trains. Contact us if you are mixing brands.
What does curve radius mean (R1, R2, R3)?
Radius is the size of a curve. R1 is the tightest and R2, R3 and above are wider. Long locomotives and coaches need wider curves to run smoothly, so check the minimum radius on the listing.
Will it work on Indian power (230V)?
Check the controller's input voltage on the listing. Sets made for 230V work directly, while sets built for 110–120V need a suitable step-down converter.
Care & running
Why does my locomotive stutter or stop?
Usually because the track or wheels are dirty. Clean the rails with a track cleaning rubber and wipe the wheels gently. Also check that the track joints are tight.
Do locomotives need oiling?
Yes, occasionally. A tiny drop of hobby-grade oil on the moving parts after many hours of running keeps them smooth. Follow the locomotive's manual and never over-oil.
Do all couplers connect to each other?
Not always. Brands and regions use different couplers (for example knuckle couplers on US models and NEM pockets on European models). Many can be swapped with replacement couplers.
RC Toy FAQs 11 questions
Choosing
What's the difference between toy-grade and hobby-grade RC?
Toy-grade RC cars are simple and made for kids. Hobby-grade RC cars are faster, with proportional steering and throttle, stronger suspension and replaceable spare parts.
What does RTR mean?
RTR means Ready To Run. The car comes assembled with a controller, so you only need to charge the battery before driving.
Brushed or brushless motor?
Brushed motors are simpler and great for beginners. Brushless motors are more powerful, faster and last longer, and are used in higher-performance models.
Is it for indoor or outdoor use?
It depends on the model. Off-road and monster trucks are built for outdoor terrain, while smaller cars and drift cars are better on smooth floors.
Batteries & charging
Are batteries included?
This varies by product. Many RC cars include a rechargeable battery for the car, while the controller may need AA batteries. The listing mentions what is included.
How long does it run on one charge?
Run time depends on the model, battery and driving style. Check the specifications on the product page.
How do I care for a rechargeable battery?
Use only the supplied charger, never leave a charging battery unattended, let a hot battery cool before recharging, and store it partly charged in a cool, dry place.
Using it
Can two RC cars run at the same time?
Most models use 2.4GHz controllers, which pair with their own car, so several cars can run together without interference.
What is the control range?
Range depends on the model and is listed in the specifications. Keep the car in sight and away from roads.
Is it waterproof?
Only models marked waterproof or water-resistant can handle puddles and splashes. Never submerge an RC car unless the brand says it's built for water.
Can I return a drone or flying toy?
Returns are not accepted on drones and other flying toys. If it arrives damaged or defective, contact us with your order number, photos and an unboxing video. See our Returns Policy.
Die-cast Model FAQs 19 questions
Scale & size
What do 1:64, 1:43, 1:32, 1:24 and 1:18 mean?
The scale shows how many times smaller the model is than the real vehicle. As a rough guide for a normal car: 1:64 is about 7–8 cm long, 1:43 about 10–11 cm, 1:32 about 14–15 cm, 1:24 about 18–20 cm and 1:18 about 25–28 cm. Bigger real vehicles make bigger models.
Why are two 1:64 cars from different brands slightly different in size?
Toy-grade lines often adjust the size so every car fits the same packaging, so a bus and a hatchback can end up similar sizes. Collector brands like MiniGT, Tarmac Works and INNO64 follow true scale much more closely.
Can I display different collector brands together?
Yes. Collector 1:64 brands generally sit well together on one shelf or diorama.
Brands & grades
What's the difference between toy-grade and collector-grade die-cast?
Toy-grade models, like Hot Wheels mainlines or Majorette, are built for play and are budget friendly. Collector-grade models, like MiniGT, Tarmac Works, Kaido House or INNO64, have accurate proportions, detailed paint and printed logos, rubber tyres, and are meant for display.
What is the difference between Hot Wheels Mainline and Premium?
Mainlines are the everyday Hot Wheels cars with plastic wheels and a plastic base. Premium lines, such as Car Culture, Boulevard and Pop Culture, have metal bases, Real Riders rubber tyres and more detailed decoration.
What are Treasure Hunts and Super Treasure Hunts?
They are special cars randomly mixed into Hot Wheels mainline cases. Regular Treasure Hunts carry a flame logo; Super Treasure Hunts have Spectraflame paint, Real Riders rubber tyres and a 'TH' marking. Because they are random, availability depends on what each case contains.
What is a MiniGT chase car?
A chase is a rare variant randomly inserted into MiniGT production, often with different paint, wheels or finish. Chase cars are hard to find and are highly collectible.
What is Kaido House?
Kaido House is a premium 1:64 line, made in collaboration with MiniGT, with custom JDM, tuner and racing styles. Many models include special packaging and extra detail.
Do the doors or bonnet open?
Most 1:64 collector models are sealed with no opening parts. Many 1:24 and 1:18 models from brands like Maisto and Bburago have opening doors, bonnet and boot. Opening parts are mentioned on each listing when available.
Is the model left-hand drive or right-hand drive?
Some brands, especially MiniGT, release separate LHD and RHD versions. The listing mentions it when the information is available. Check carefully if you want a specific version.
Packaging
What is a blister pack?
A blister pack is a printed card with a clear plastic bubble holding the car. If the product title says (Blister Pack), it comes in this format.
What are window boxes and acrylic cases?
A window box is a cardboard box with a clear window. Some premium models come in a hard acrylic display case. The packaging type is mentioned on each listing.
Will the card or box be in perfect mint condition?
We pack every model with extra protection. Blister cards and boxes are made in the factory and may still have minor marks, soft corners or small creases, which don't affect the model itself. If you need card-perfect condition, contact us before ordering.
Can I get a protector case for my blister pack?
Yes, clear protector cases help keep cards flat and clean. Ask us which protectors we currently have in stock.
Care & safety
Is a die-cast model suitable for kids?
Toy-grade cars are made for play. Collector models have small, delicate parts like mirrors and wipers and are best for display and older collectors. Not suitable for children under 3 because of small parts.
How do I care for and display my models?
Keep models away from direct sunlight and humidity to protect paint and packaging. Dust with a soft brush, and use display cases to keep them clean.
Are limited editions really limited?
We only mark a model as limited when the brand states it. Many collector models are produced in small batches and may not be restocked once sold out.
Do you take pre-orders?
Pre-orders are offered on selected upcoming releases. Look for the pre-order label on the product page.
Can I return a diecast model?
Certain diecast collectibles, including Hot Wheels products, are excluded from returns or exchanges under our current policy. If an item arrives damaged, defective or incorrect, contact us with photos and a continuous, unedited unboxing video from the sealed parcel. See our Returns Policy.
Action Figure & Statue FAQs 11 questions
Size & type
What size is the figure?
Figure lines usually follow standard sizes: 6-inch (about 1:12 scale, like Marvel Legends), 7-inch (like McFarlane and many NECA lines), and 1:6 scale (about 30 cm, like Hot Toys). Each listing mentions the size when the brand provides it.
Is it an action figure or a statue?
Action figures have movable joints and can be posed. Statues and busts are fixed display pieces, usually with a base. The listing mentions which one it is.
What does 'articulation' mean?
Articulation is the number of movable joints. More points of articulation mean more posing options, for example bending knees, elbows and wrists.
What is a Funko Pop?
Funko Pops are stylised vinyl collectibles, about 9–10 cm tall, with oversized heads. Each one has a number on the box. Many collectors keep them in the box.
In the box
Are accessories included?
Included accessories, like extra hands, weapons or stands, are listed on the product page and on the box.
Does it come with a stand?
It depends on the figure. Statues have a base, and many collector figures include a display stand. Check the product details.
Is the packaging collector-friendly?
Most collector figures come in window boxes that let you display them unopened. Boxes are factory made and may have minor shelf wear, which doesn't affect the figure.
Condition & care
The paint is slightly different from the photos. Is that normal?
Yes, small paint variations between pieces are normal in factory-painted figures. Product photos are often official prototype images.
A joint feels stiff or loose. What should I do?
New joints are often stiff. Gently warm the joint with a hair dryer on low heat for a few seconds and move it slowly. Never force a joint, and contact us if a part seems defective.
How do I keep my figures in good condition?
Keep them out of direct sunlight to prevent fading, dust them with a soft brush, and avoid leaving soft plastic figures in tight poses for long periods.
Is it suitable for children?
Many collector figures have small, delicate parts and are made for collectors. Check the age rating on the listing.
Anime Collectible FAQs 7 questions
Figure types
What's the difference between prize figures and scale figures?
Prize figures (from makers like Banpresto, SEGA and Taito) are made for Japanese arcade prize games. They're affordable with good detail. Scale figures are premium collectibles made to a set scale, like 1:7, with more detailed sculpting and paint.
What is a Nendoroid or chibi figure?
Nendoroids are small, cute figures, about 10 cm tall, with big heads and swappable faces and parts. Chibi is the general term for this cute, small-body style.
What is Ichiban Kuji?
Ichiban Kuji is a Japanese lottery-style prize line from Bandai Spirits. The figures are often exclusive designs not sold any other way.
What are model kits like Gunpla?
Gunpla are Gundam plastic model kits by Bandai. You snap the parts together, usually without glue, and they come in grades like HG, RG, MG and PG, from simplest to most detailed.
Authenticity & condition
How can I tell an original anime figure from a copy?
Original figures usually carry the brand's official licence marks, a printed box with clean, sharp artwork and proper Japanese labelling. If you have doubts about a specific product, call our helpline before buying.
Will the box have Japanese text?
Yes, most anime figures are made for the Japanese market, so the packaging is mainly in Japanese.
Is the figure made of PVC?
Most anime figures are made of PVC and ABS plastic. Materials are mentioned on the listing when the brand provides them.
Robotics & STEM FAQs 6 questions
Choosing a kit
What age is this kit suitable for?
Each kit shows its recommended age on the listing and box. Beginner kits suit younger children, while advanced robotics kits are for older kids and teens.
Does my child need coding knowledge?
No. Most beginner kits are designed for first-time learners and include step-by-step guides or block-based coding, similar to Scratch. Advanced kits may support text languages like Python.
Does it need a phone, tablet or computer?
Many app-based kits need a smartphone, tablet or computer. Check the listing for the supported devices and operating systems before buying.
Setup & use
Are batteries included?
This depends on the kit. The listing mentions what is included and what type of batteries are needed.
Is there adult help needed?
Younger children may need an adult to help with the first build and app setup. After that, most kits are made for independent learning.
Do you supply kits to schools and STEM labs?
Yes. Contact us for bulk and institutional orders.
Instax FAQs 9 questions
Film
Which film does my camera or printer use?
Instax Mini cameras and printers use Instax Mini film, Square models use Instax Square film, and Wide models use Instax Wide film. The three sizes are not interchangeable.
How many photos are in one pack?
A standard Instax film pack has 10 shots. Twin packs have 20 shots in two cartridges.
How should I store Instax film?
Store film in a cool, dry place away from sunlight and use it before the expiry date on the box. Don't open the foil pack until you're ready to load it.
Taking photos
How long does a photo take to develop?
Photos start appearing within a minute or two and fully develop in a few minutes, depending on the temperature. Keep the print flat and away from bright light while it develops.
Should I shake the photo?
No. Shaking doesn't help Instax film develop. Just let it rest face down or in a shaded spot.
Why are my photos too bright or too dark?
Instax film needs good light but not harsh light. Use the camera's exposure or brightness settings if available, keep the subject within the recommended distance, and avoid shooting straight into the sun.
Buying
Are batteries included?
This depends on the model. Some cameras use AA batteries and others have a built-in rechargeable battery. Please check the listing.
Is there a warranty?
Instax cameras come with the manufacturer's warranty. Keep your invoice safe, as you'll need it for any warranty claim.
How can I get the best price on Instax cameras?
Tap the Call for Best Deal or WhatsApp button on the product page and our team will share the latest offer with you.
Board Game & Puzzle FAQs 6 questions
Choosing a game
How many players can play?
Every game lists its player count and recommended age on the box and in the product details. Many family games work best with 3–6 players.
How long does a game take?
Play time varies from quick 15-minute card games to strategy games that take an hour or more. It's mentioned on the box and listing.
What language are the cards and rules in?
Most games are in English. If a game is in another language, it's mentioned on the listing.
Pieces & care
What if a piece or card is missing?
Check the box inserts and rulebook first. If something is still missing, contact us with your order number and a photo of the contents.
How do I protect my cards?
Card sleeves protect cards from wear and spills. They are especially useful for games you play often.
How many pieces is the puzzle and what size is it when finished?
The piece count and finished size are shown on the box and in the product details.
Spiritual & Mala FAQs 4 questions
Why do malas have 108 beads?
108 is the traditional bead count for japa malas, used to count mantra repetitions during meditation and prayer.
What are the beads made of?
Bead materials and sizes are listed in each product's specifications, for example Rudraksha with gemstone beads.
How do I care for my mala?
Keep it dry and away from perfume, chemicals and direct sunlight. Store it in the pouch it comes in when you're not using it.
Is it suitable as a gift?
Yes. Our malas come in gift-ready packaging, such as a cotton pouch, as mentioned on each listing.
Specially Sourced Products 5 questions
What does 'specially sourced' mean?
These items are procured after you place your order, from authorized brands, distributors and trusted partners. Some are parallel imports from markets such as the USA, Europe or the UAE.
When will a specially sourced item be dispatched?
The expected dispatch window is shown on each product page, usually 15–20 days from your order. Delivery time after dispatch depends on your location.
Can I cancel a specially sourced order?
Orders can't be cancelled once processing has begun, because the item is procured specifically for your order.
Can I return a specially sourced item?
Returns are accepted only for damaged or defective items reported within 48 hours of delivery. Please record a complete unboxing video from opening the sealed package.
Will the packaging be different?
Parallel-imported items may not carry Indian-specific packaging, labelling or warranty documents, and specifications or instructions may vary slightly by country of origin.