Shipping policy

Important Shipping Guidelines

  1. Delivery Address

    • Ensure your delivery address is accurate and includes all necessary details (e.g., apartment number, landmark).
    • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

  2. Failed Deliveries

    • If a delivery attempt fails due to the recipient being unavailable, our courier partner will attempt re-delivery up to two times. After that, the package may be returned to us.
    • Customers will need to cover additional shipping fees for re-shipping returned orders.

  3. Damaged or Lost Packages

    • In case of damaged packaging upon delivery, please refuse to accept the parcel and notify us immediately.
    • For lost packages, we will work with our courier partners to resolve the issue promptly and ensure a replacement or refund.

  4. Pre-Order Items

    • If your order includes pre-order items, shipping timelines will vary. Check the product page for specific delivery estimates.

  5. Remote Area Delivery

    • Additional delivery time may apply for locations categorized as remote by our courier partners.

Contact Us

If you have any questions or concerns about your shipment, feel free to contact us:

Thank you for choosing Jaiman Toys! We look forward to delivering happiness to your doorstep.